Because life already has plenty of challenges, we made our policy as simple as possible. If your plans change, you can cancel up to 24 hours before your reservation and get a full refund.
To cancel a reservation, simply refer to your confirmation email.
Damage and Loss Policy
Renters are responsible for the full costs of repair or replacement if gear is damaged, lost, or stolen during their rental. We add a deposit hold to your payment method when you pick up your rental. We release the deposit when you return your rental.
Based on the CDC and New York State guidelines and guidance, we created our COVID-19 policies. We have taken steps to reduce the presence and spread of COVID-19; we ask that you do your part to assist us.
What we do to keep our customers and our team safe:
Before interactions with customers: All of our staff have been fully vaccinated with the Pfizer Covid-19 vaccine. All of our staff has a daily health screening before each shift. Our staff follows hand-hygiene guidance. And our staff gets tested for Covid-19 at least once a week.
Before pick-up and after drop-off: Our staff cleans and sanitizes each equipment item using CDC approved methods before a customer picks it up and after a customer returns it.
During interactions with customers: Our staff follows the current CDC and NYS guidelines during all interactions with our customers.
What our customers do to keep each other and our team safe:
Please follow the CDC Guidance on washing hands (link) and wearing face coverings (link), and do not participate if you are feeling ill.
Our customers monitor their health and do not interact with our staff if they have any symptoms of Covid-19. If you are not feeling well, please stay home. If you or anyone in your group is experiencing any of the following COVID-19 symptoms, please stay home: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea. The CDC offers guidance for those who are sick or caring for someone who is sick: link.
Our customers follow current CDC and NYS guidelines during interactions with our staff and other customers. Please practice good personal hygiene at all times. Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry. Avoid touching your eyes, nose, and mouth with unwashed hands.
Customers who test positive for Covid-19 work with local health departments to contact trace
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Last updated: 05/17/2021
We strive to keep confidential your personal information. Please read this policy to learn how we handle your personal information.
Why we collect personal information:
ActiveLeading.com, LLC, collects and uses your personal information for five main reasons.
to give you superior customer service;
to provide you with convenient access to our products and services;
to make a wider range of products available to you;
to make you aware of the latest information, special offers, and other information that we think you'd like to learn about; and
to request that you participate in market research. For example, we may contact you so that we can gauge customer satisfaction and develop better services and products.
How we collect personal information:
We collect information about you in several ways. Here are a few examples:
we might ask for your contact information when you correspond with us, call us to make a purchase or request service, or participate in an online survey.
we collect and store the information you provide in a secure database when you complete your online order.
we use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
How we protect your personal information:
ActiveLeading.com, LLC, safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the internet: e.g., change your passwords often using a combination of letters and numbers, and make sure you use a secure browser. Our site uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To place on-line orders through our site or our booking software, you must use an SSL-enabled browser such as Mozilla, Chrome, Firefox, Netscape Navigator 3.0 or later, or Internet Explorer. SSL-enabled browsers protect the confidentiality of your personal and credit card information while you transmit it over the Internet.
What our commitment to privacy is:
To make sure your personal information remains confidential, we communicate these privacy guidelines to every one of our employees. We do not knowingly solicit personal information from children or send them requests for personal information.
Please note that this website contains links to other sites. We do not share your personal information with those websites, and we are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via e-mail using the most recent information we have. If you have not given us permission to communicate with you, we will not contact you, and we will not use your personal information in a new manner.
How we handle "Do Not Track":
Please note that no consistent industry understanding exists for how to respond to “Do Not Track” signals. Because no consistent industry standard exists, we do not alter our data collection and usage practices when we detect such a signal from your browser.
How you can contact us:
If you have questions, if you would like to make a complaint, or if you want more information about our privacy practices, please contact us by e-mail at info@ActiveLeading.com or by mail using this address: ActiveLeading.com, LLC, #243 407 College Ave, Ithaca, NY, United States.
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Last updated: 03/31/2021
By visiting our Sites and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools which are added to the Sites shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Sites following the posting of any changes constitutes acceptance of those changes.
Wix.com, Inc. hosts our Sites. Peek Travel, Inc. provides our booking software and processes our financial transactions. Those two companies provide us with the online e-commerce platforms that allow us to sell our products and services to you.
General Conditions and additional terms and agreements
We reserve the right to refuse service to anyone for any reason at any time.
Credit card information is always encrypted during transfer over networks. You understand that your content (not including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Sites through which the service is provided, without express written permission by us.
A breach or violation of any of the Terms will result in an immediate termination of the Services we provide to you.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness, errors, inaccuracies, omissions, and timeliness of information
We are not responsible if information made available on the Sites is not accurate, complete, or current. The material on the Sites is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on the Sites is at your own risk.
The Sites may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Sites at any time, but we have no obligation to update any information on our Sites. You agree that it is your responsibility to monitor changes to our Sites.
Occasionally, our Sites or Services may have information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information (or to cancel orders) if any information in the Service or on any related Sites is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ActiveLeading.com, LLC, content
Our Sites contain text, graphics, video, audio, or other content provided by ActiveLeading.com, LLC, or its partners (collectively, “ActiveLeading, LLC, Content”) and such content is protected under applicable intellectual property laws. All ActiveLeading.com, LLC, Content and related intellectual property rights are the property of ActiveLeading.com, LLC, or the material is included with the permission of the rights. We grant you permission and license to lawfully access and use these Sites and to display, print, or download one copy of the ActiveLeading.com, LLC, Content on any single computer for your personal (i.e., noncommercial use) only, provided that you (a) do not modify the ActiveLeading.com, LLC, Content; (b) you retain any and all copyright and other proprietary notices contained in the ActiveLeading.com, LLC, Content; and (c) you do not copy, post, distribute or transmit the ActiveLeading.com, LLC, Content on any other website, via any network computer, or by broadcasting the ActiveLeading.com, LLC, Content in any media.
You expressly recognize and agree that ActiveLeading.com, LLC's, trademarks, including our names and logos (collectively, the "ActiveLeading.com, LLC, Marks") are the sole property of ActiveLeading.com, LLC. You are not authorized to display or use the ActiveLeading.com, LLC, Marks or the trademarks, product names, company names, logos, service marks and/or trade dress of any other owners featured on our Sites without the prior written permission of the owner.
Any applicable software you may download from or access on our Sites, including any files, images, or data accompanying the software (collectively, the "Software") are licensed to you by ActveLeading.com, LLC, for the limited use described in the preceding paragraph. ActiveLeading.com, LLC, transfers no right, title or interest in the Software to you. ActiveLeading.com, LLC, retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decode, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.
ActiveLeading.com, LLC, respects the intellectual property of others, and we ask our users to do the same. If you believe that content on the Sites infringes your work, or the work of a third party for whom you are authorized to act, please send a notice of the alleged infringement to ActiveLeading.com, LLC, at info@ActiveLeading.com.
Links to the Sites
ActiveLeading.com, LLC, reserves the right to revoke these licenses generally, or your right to use specific links or RSS feeds, at any time at our discretion. Under no circumstances may you "frame" any of our Sites or copy portions of our Sites to a server, except as part of an Internet service provider's incidental caching of pages. When a page of any of our Sites is accessed from a link (including RSS feeds) featured on your website, each page within our Sites must be displayed in full, without any accompanying frame, border, margin, design, branding, trademark, advertising, or promotional materials not originally displayed on the applicable page within the Site.
Content you submit to the Sites
Some of our Sites may provide you with the ability to add, create, upload, submit, distribute, post, or share on or through the Site, content, including, without limitation, information, website links, opinions, photos, profiles, graphics, videos, and audio clips (“User Content”).
By posting any User Content on the Sites, you expressly grant, and represent and warrant that you have the right to grant to ActiveLeading.com, LLC, a non-exclusive, irrevocable, worldwide, transferable, royalty-free, and perpetual license to publicly display, publicly perform, reproduce, distribute, create derivative works from, and sublicense your User Content in any manner or through any media now known or later developed without any payment to you.
ActiveLeading.com, LLC, may choose, in its sole discretion, to pre-screen, edit, refuse, move, or remove any User Content posted to the sites. You agree that exercise of that discretion by ActiveLeading.com, LLC, does not convert the User Content into ActiveLeading.com, LLC, Content.
Your conduct on the Sites
In addition to other prohibitions as set forth in the Terms of Service, by using ActiveLeading.com, LLC's, Sites and Services, you agree to these statements:
(a) You agree not to upload, post, e-mail, or otherwise transmit any User Content that is unlawful; harmful; threatening; abusive; harassing; tortious; defamatory; vulgar; obscene; offensive; libelous; invasive of another's privacy; hateful; or racially, ethnically, or otherwise objectionable.
(b) You agree not to engage in or facilitate harassing conduct aimed at any other person or entity. You agree not to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(c) You agree not to harm minors in any way.
(d) You agree not to submit false or misleading information: e.g., you agree not to impersonate any person or entity, to falsely state or otherwise misrepresent your affiliation with a person or entity, or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
(e) You agree not to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Sites.
(f) You agree not to upload, post, e-mail, or otherwise transmit any User Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (e.g., inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
(g) You agree not to upload, post, e-mail or otherwise transmit any User Content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
(h) You agree not to upload, post, e-mail, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
(i) You agree not to upload, post, e-mail or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment. You must not transmit any worms or viruses or any code of a destructive nature.
(j) You agree not to interfere with or disrupt the Sites, servers, or networks connected to the Sites. You agree not to disobey any requirements, procedures, policies, or regulations of networks connected to the Sites.
(k) You agree not to violate any applicable local, state, national or international law, and any regulations having the force of law. You agree not to use our Sites or Services for any unlawful purpose. You also agree not to solicit others to perform or participate in any unlawful acts;
(l) You agree not to collect or track the personal information of others. For example, you agree not to spam, phish, pharm, pretext, spider, crawl, or scrape.
We reserve the right to terminate your use of the Service or any related Sites for violating any of the prohibited uses.
You may not use our products or services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Modifications to the Terms, Services, and prices
Prices for our products and Services are subject to change without notice. We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Products or services (if applicable)
Certain products or services may be available exclusively online through the Sites. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
We reserve the right to discontinue any product or Service at any time.
Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to (or cancel) an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our Sites. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
Optional tools and third-party links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
You acknowledge and agree that we provide access to such tools and third-party links "as is" and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the Sites is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
User comments, feedback, and other submissions
We welcome your comments, feedback, suggestions, submissions, and other communications regarding these Sites and the information and services we make available through these Sites (collectively, “Feedback”).
If, at our request or without a request from us, you send certain specific submissions (e.g., contest entries) or you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. The Feedback you provide to us through these Sites will become and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of rights, title, and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, reproduce, disclose, display or perform publicly, distribute, improve, and modify any Feedback you submit.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property or of these Terms of Service.
You may wish to register on one of our Sites in order to access a service, receive information, make a purchase, enter an online promotion, or for other purposes indicated on various sections of our Sites from time to time. In consideration of your use of the Sites, if you register on any of our Sites, you agree to provide true, accurate, current and complete information about yourself.
Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft, or unauthorized disclosure or use of your username or password, and until we are so notified, you will remain liable for any unauthorized use of your account.
Disclaimer of warranties and limitations of liability
To the fullest extent permitted by applicable laws, we (on behalf of our employees, agents, suppliers, and contractors) exclude and disclaim liability for any injury, any losses and expenses of whatever nature and howsoever arising, including, without limitation, any direct, indirect, incidental, punitive, special, consequential, or exemplary damage or claims including, but not limited to, damages for loss of revenue, profits, savings, goodwill, use, data, replacement costs, or other intangible losses (even if ActiveLeading.com, LLC, has been advised of the possibility of such damages), arising out of or in connection with the use of the Sites or the Service or any products procured using the Sites or any web site with which they are linked or any products or services available on these sites or otherwise resulting from
(i) the use or the inability to use the Sites;
(ii) the cost of procurement of substitute products and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the Sites;
(iii) unauthorized access to or alteration of your transmissions or data;
(iv) statements or conduct of any third party on the Sites; or
(v) any other matter relating to the Sites: e.g., any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the Sites.
This limitation of liability applies whether the alleged liability is based on contract, negligence, tort, strict liability, or any other basis.
We do not guarantee, represent, or warrant that your use of our Sites or Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You assume all knowledge of applicable laws and you are responsible for compliance with any such laws. You may not use the Site in any way that violates applicable state, federal, or international laws, regulations, or other government requirements. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
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Last updated: 03/31/2021